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PRIVACY POLICY

What information is collected and how is it used?

There are two types of information we collect from our customers: 

Customer supplied information:

We only collect personal information about our customers at the account registration stage or at the time of ordering. When you order, we use this information to process and fulfil your order and to notify you about the status of your order. The type of information we will collect includes:
• Your name
• Address
• Phone number
• Email address
• Credit/debit card details etc.

We will never collect sensitive personal information without your explicit consent. Personal information we hold will be accurate and up to date. If you find any inaccuracies in the information you have supplied, contact us and we will amend it promptly.

Browser supplied information:

We receive and store certain types of information whenever you interact with our website. For example, like many web sites, we use "cookies", which store information when your web browser accesses our sites. This information is stored to help provide a more personal shopping experience, track the behaviour of our customers and consequently to improve the shopping experience.
We may also collect data should you enter a competition, request a brochure, take part in a survey, request a newsletter or contact via one of the electronic forms provided.

Occasionally we may also use the information we collect to notify you about regarding goods, services and offers we think you may find valuable. At points in our site where we collect personal information from you, we always have the option to opt out of any mailing list and further use of your personal information. If at any later stage you decide you would rather not receive such information please e mail us.
Does Premier Garden Products share the information it receives?

No. Information collected by us on this site will never be sold, rented or loaned to any third parties or companies. Except as part of our fraud checking procedures, to help us prevent illegal transactions. Any personal information stored or collected by Premier Garden Products is held only by Premier Garden Products at:
 
Premier Garden Products Ltd
Unit 32 Hobbs Industrial Park
Newchapel
Surrey
RH7 6HN

How do you protect my information?

When you place orders or access your account information, we use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us.
Please see our security policy for further information.
It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you have finished using a shared computer.

I want to make a complaint to Premier Garden Products:

Premier Garden Products Ltd. undertakes to handle a complaint fairly and competently. We will keep you informed either by telephone or email at each stage and will endeavour to fully resolve your complaint within 48 hours. If you are not happy with the way your complaint is being handled you should write to:

Premier Garden Products Ltd
Unit 32 Hobbs Industrial Park
Newchapel
Surrey
RH7 6HN


Links:

We may from time to time establish connections with other companies that will enable you to access the web sites directly from our site. We will only provide you with links to high quality, reputable sites which we believe will be of interest and relevance. However please note that such third party sites are not under our control and we do not contribute to the content of such sites.
When you click through to these sites you leave the area controlled by Premier Garden Products We cannot accept responsibility for any issues arising in connection with either the third party's use of your data, the site content or the services offered to you by these sites.

More about 'cookies':

Cookies are alphanumeric identifiers that are transferred to your computers hard drive through your web browser to enable our database systems to recognize your browser, help us to track visitors on our sites, and to provide innovative shopping features, such as wish lists and the storage of items in your Basket between visits etc. Cookies cannot contain malicious code or viruses so there are no security worries in enabling these in Internet Explorer or any other browser.
Most web browsers automatically accept cookies. The 'Help' section of most browsers will tell you how to prevent your browser from accepting cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. However, having cookies disabled will not allow you to take full advantage of our site and all of its innovative features. Therefore we recommend that you turn them on.

Policy changes:

As our internet shopping experience develops our policy may be subject to change. If we decide to do this we will post all changes on this page so that our customer are always aware of our privacy policy and the nature of information we are collecting, how it is used and under what circumstances we disclose it. Any changes to the policies made by Premier Garden Products may effect immediately.

Questions and comments?

If you have any questions or comments regarding our privacy policy please contact us in writing at the below address.

Premier Garden Products Ltd
Unit 32 Hobbs Industrial Park
Newchapel
Surrey
RH7 6HN